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"Thank you for great service!! Not only did
Tim D. arrive on-time but he found a huge problem that several
other companies that I had at my home missed! He was courteous
and clean. I truly felt that he cared about helping with my
high electric bills.
"I am just thrilled I finally found a company
that I can trust!"
Dena , Springboro, Ohio
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Expert Dayton Plumber, HVAC & Electrician
 We’re
in the home comfort and safety business.
The tools of our trade are plumbing, heating, cooling, and electrical
services. But always remember that your comfort and security
are FOREMOST among our priorities.
Here are just a few of the ways we work with you to accomplish
these all-important objectives:
- We treat you with the utmost respect and make
sure you understand what needs to be done – along with your various
options – before authorizing us to proceed;
- We provide service at your schedule, not ours…meaning
we’ll do everything in our power to provide the service you need
at a time that’s most convenient for you.
- We hire only the best qualified employees at
every level of our company; Meet our team.
- We treat your home as if it were our own.
- Each employee, regardless of his or her position, takes part
in ongoing skill and customer service training so
we remain up to and even ahead of your most meet and exceed expectation;
- Ours is a drug-free environment, and each applicant
is drug-tested before an offer of employment is extended...plus,
random drug tests are conducted to help maintain a drug-free work
force;
What won’t you get? You’ll find these commitments equally reassuring:
- No empty promises;
- No overtime charges, even on weekends, holidays,
or after normal business hours;
- A full, not a limited selection of home comfort systems to choose
from to help you ALWAYS obtain what you want and need.
Plus, people say we’re nice to work with. Hopefully you’ll agree
and give us a chance to show you what we’re all about. We’re confident
you’ll choose us again…and again.
We’re Only as Good as Our Word, And Very Good
at Keeping It.
If we expect to do business with you, then you have the right –
even the responsibility – to expect more from us than
you would any other contractor offering services similar to our own.
 We’re The Problem Solvers, and these are our Customer Guarantees:
- Guaranteed
upfront pricing…you approve the price before we start
the job. There are still a lot of companies in the area that
charge Time and Material. We charge by the job not the hour so
you get upfront pricing
- One-Year Warranty (vs. the 90-day norm) on all
parts and labor.
- If the furnace we install does not adequately heat your home, we’ll
replace it with a larger and more powerful unit at no additional
cost.
- If installed or replaced parts fail or don’t work perfectly at
any time within one year of providing you with that service, we’ll
make the necessary repairs FREE of charge.
- If you need a replacement heating or cooling system, we’ll do
the job within one day to greatly minimize any personal discomfort.
- Our technicians and installers will arrive in lettered
trucks, and wearing clean company uniforms and company
ID badges for your added peace of mind.
- We’ll show up on time, or contact you well in
advance of any unexpected delays. Most companies claim to have
24 hour emergency service, but when you call The Problem Solvers,
you get next day service. We come out any time any day
Our Code of Ethics
The Problem Solvers is proud to be a member of The Nexstar Network, an international “best practices” association of plumbing, heating & cooling, and electrical contractors. As such, we fully subscribe to their Code of Ethics, and practice all of its component parts daily.
Customers
- WE WILL SERVE our customers with integrity, competence, and objectivity.
- WE WILL DELIVER to our customer all that we promised through value-added services.
- WE WILL PERFORM our work to meet technical codes or better.
- WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
- WE WILL RESPECT each customer's home and property and leave them as clean as we found them.
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Employees
- WE REGARD our employees' satisfactions as important as customer service
and company profitability. We subscribe to the premise of win, win, win.
- WE WILL ASSIGN technical and support personnel to each
job in accord with their experience, knowledge, and expertise.
- WE WILL FOSTER training for all our employees on an on-going
basis to improve and uphold high performance standards.
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Professional Responsibility
- WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
- WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
- WE WILL STAND behind our work.
- WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
- WE WILL NOT advertise our services in a deceptive manner.
- WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
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Earnings
- WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
- WE WILL MAKE it our moral imperative to maintain a profitable business
as part of our responsibility to our employees and our families.
- WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
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Social Responsibility
- WE WILL BE GOOD corporate citizens.
- WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
- WE WILL REPORT violations of this Code of Ethics.
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